My goal at SurvivalTopics.com is to get your order to you as quickly and conveniently as possible.
Typically orders are sent out from the FireSteel.com warehouse within 24 to 48 hours of the order being placed and payment cleared.
Unless otherwise prearranged, we ship via US and International mail. Orders shipped within the United States are sent either First Class or Priority, depending upon weight, and typically arrive between 3 and 5 full business days (the day it was sent out, weekends, and holidays do not count).
Orders sent to US addresses will have a tracking number. Information on tracking status can be obtained here:
http://www.usps.com/shipping/trackandconfirm.htm
SurvivalTopics.com stands by its products 100%.
In every case up to this time, problems with our products have been due to improper use rather than defects in quality. Be sure to carefully read the instructions that come with your purchase and practice using the appropriate tools and techniques. Should you have any questions feel free to contact Survival Topics by email at ron@survivaltopics.com and I will help you get the most out of your items.
If you are not completely satisfied with any purchase, you are welcome return it to us for a full refund or replacement. Before you do this, contact me by email at ron@survivaltopics.com so that I can help you through problems you may be having with a product or direct you in the best way to return your purchase to the Survival Topics warehouse.
For more information contact FireSteel by email at ron@survivaltopics.com or by mail at
SurvivalTopics.com
attn: Ron Fontaine
52 Pine Street
Littleton, NH 03561
USA